CivicPlus is currently experiencing a major incident affecting Login and Resident Portal and 1 more component, which began 11h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 12:46 PM UTC
Status: Investigating We are currently investigating a service disruption for select sites. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 01:13 PM UTC
Status: Identified We have identified the cause of the service disruption and are actively working on a resolution. Users may continue to experience delays loading select sites until mitigation is complete. We will provide another update within 30 minutes. Affected components Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance)
- identified Oct 05, 2026, 01:41 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)
- identified Oct 05, 2026, 02:10 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)
- identified Oct 05, 2026, 02:40 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 03:06 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 03:29 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 04:00 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 04:31 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)
- identified Oct 05, 2026, 04:57 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance)
- identified Oct 05, 2026, 05:28 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance)
- identified Oct 05, 2026, 05:51 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance)
- identified Oct 05, 2026, 06:22 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 06:49 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Notifications (Degraded performance) Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance)
- identified Oct 05, 2026, 07:15 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 07:44 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 08:15 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 08:40 PM UTC
Status: Identified Our team continues to work on resolving the service disruption. Users may continue to experience delays loading select sites until mitigation is complete. We will provide the next update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance)
- identified Oct 05, 2026, 09:03 PM UTC
Status: Identified We have identified the root cause and will begin deploying a fix at 9:00 PM CDT this evening to fully restore service. Users may continue to experience delays loading select sites until then. We will provide another update once the deployment is complete. Affected components Payments (Degraded performance) Resident Portal (Degraded performance) Visitor Access (Degraded performance) Notifications (Degraded performance) Login (Degraded performance)