CivicPlus experienced a minor incident on October 7, 2026 affecting Visitor Access, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 06:10 PM UTC
Status: Investigating We are currently investigating a service disruption affecting Municipal Websites Central. Users may experience pages loading incompletely. We will provide an update when additional information becomes available. Affected components Visitor Access (Degraded performance)
- resolved Oct 07, 2026, 11:15 PM UTC
Status: Resolved We have identified the issue that is affecting page loads and we are disabling the calendar updates from the most recent release. We will communicate updated release plans after addressing the issue. The system is now operating normally and if you continue to have page load issues, please contact Support. Affected components Visitor Access (Operational)