CivicPlus experienced a minor incident on July 16, 2026 affecting Login and Login and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 06:13 PM UTC
Status: Investigating We are currently investigating an issue affecting NextRequest. Users may experience degraded performance. We will provide an update within 30 minutes or sooner if additional information becomes available. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jul 15, 2026, 06:23 PM UTC
Status: Monitoring We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Payments (Degraded performance)
- monitoring Jul 15, 2026, 10:00 PM UTC
Status: Monitoring We're working to resolve a known issue affecting performance in NextRequest. As part of that work, document access may be temporarily unavailable for up to 20 minutes after 8:00 PM CT this evening. We appreciate your patience as we complete this update. Affected components Login (Degraded performance) Payments (Degraded performance)
- resolved Jul 16, 2026, 02:48 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Payments (Operational) Login (Operational)