CivicPlus experienced a minor incident on May 3, 2026 affecting Payments and Login, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 03, 2026, 06:00 PM UTC
Status: Identified We have identified the cause of the issue affecting some central websites and are actively working on a resolution. Users may continue to experience disruptions until mitigation is complete. We will provide another update within 15 minutes. Affected components Login (Partial outage) Payments (Partial outage)
- identified May 03, 2026, 06:11 PM UTC
Status: Identified Our team continues to work on resolving the issue. We will provide the next update within 15 minutes or sooner if additional information becomes available. Affected components Login (Partial outage) Payments (Partial outage)
- monitoring May 03, 2026, 06:23 PM UTC
Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Partial outage) Payments (Partial outage)
- resolved May 03, 2026, 06:51 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Payments (Operational)