CivicPlus incident
CivicPlus Payments EMV Device Performance Degradation
CivicPlus experienced a minor incident on May 3, 2026 affecting Login and Payments and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2026, 09:15 PM UTC
Status: Investigating We are currently investigating an issue with an upstream provider affecting CivicPlus Payments EMV devices. Users may experience a performance degradation related to EMV transactions. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Degraded performance)
- resolved May 03, 2026, 09:55 PM UTC
Status: Resolved This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service. Affected components Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational) Payments (Operational) Login (Operational) Login (Operational) Login (Operational) Login (Operational)