CivicPlus incident

Email Not Being Received As Anticipated

Minor Resolved View vendor source →

CivicPlus experienced a minor incident on May 4, 2026 affecting Login, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 10:13 PM UTC
Resolved
May 04, 2026, 10:13 PM UTC
Duration
—
Detected by Pingoru
May 04, 2026, 10:13 PM UTC

Affected components

Login

Update timeline

  1. monitoring May 04, 2026, 09:36 PM UTC

    Status: Monitoring A fix has been implemented and services have been restored. We are continuing to monitor system performance to ensure stability. If you continue to experience issues, please contact support. Affected components Login (Degraded performance) Login (Degraded performance)

  2. resolved May 04, 2026, 10:13 PM UTC

    Status: Resolved Outbound system email is functioning normally and messages are sending as expected. We are continuing to monitor the system, and no email delivery issues are currently observed. Affected components Login (Operational) Login (Operational)