Cisco Secure Access incident
Cisco Secure Access Service Degradation – US East (Miami) DCv2
Cisco Secure Access experienced a minor incident on August 31, 2026 affecting Web Security, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 03:08 PM UTC
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service. Miami - csc_us-east-1_1_0
- investigating Aug 31, 2026, 04:25 PM UTC
We are taking the csc_us-east-1_1_0 Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
- investigating Aug 31, 2026, 04:57 PM UTC
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center. Our engineering team is actively trying to mitigate the issue.
- monitoring Aug 31, 2026, 05:38 PM UTC
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- monitoring Aug 31, 2026, 06:22 PM UTC
The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Aug 31, 2026, 06:22 PM UTC
The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.