Cisco Secure Access incident
[Cisco Secure Access] – VPN Posture Profile Configuration Issue – Global
Cisco Secure Access experienced a minor incident on September 28, 2026 affecting Dashboard, lasting 21h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2026, 07:46 AM UTC
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard. Customers may intermittently encounter an error when editing a VPN profile under posture profile settings, and previously selected firewall product options may not display as expected. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally. Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- monitoring Sep 28, 2026, 10:34 AM UTC
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers. The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability. If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Sep 29, 2026, 05:44 AM UTC
The issue affecting VPN posture profile editing experience in the Cisco Secure Access dashboard has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.