Cisco Secure Access incident
Cisco Secure Access - Zero Trust Access Enrollment Issue - Global
Cisco Secure Access experienced a minor incident on October 1, 2026 affecting Zero Trust Access, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 04:31 PM UTC
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
- identified Oct 01, 2026, 05:01 PM UTC
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
- identified Oct 01, 2026, 05:46 PM UTC
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
- identified Oct 01, 2026, 06:22 PM UTC
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
- resolved Oct 01, 2026, 07:00 PM UTC
The issue affecting new ZTA enrollments has been resolved. Users can now complete enrollment, and existing enrolled users and devices can continue using ZTA normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.