Cisco Secure Access incident
Service Performance Update - Miami DCv2 (US Virginia)
Cisco Secure Access experienced a minor incident on September 23, 2026 affecting Resource Connector, lasting 5h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 06:26 AM UTC
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity. Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
- investigating Sep 23, 2026, 07:29 AM UTC
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
- resolved Sep 23, 2026, 12:12 PM UTC
The connectivity issues affecting our platform in the Miami DCv2 region have been resolved as of 11:25 UTC. All services are now operating normally, and customers should experience full connectivity when accessing resources. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact Cisco Support. Thank you for your understanding as we improve your Cisco Secure Access experience.