Cisco Secure Access incident
Cisco Secure Access - Policy Update Delays - Johannesburg
Cisco Secure Access experienced a minor incident on August 21, 2026 affecting DNS and Policy Enforcement, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 05:09 PM UTC
We are investigating a network issue causing delays when creating or updating policies in Cisco Secure Access in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.
- identified Aug 21, 2026, 06:27 PM UTC
We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.
- resolved Aug 21, 2026, 06:59 PM UTC
The network issue affecting Cisco Secure Access policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected. We’re Here to Help If you have any questions or need assistance, please contact our support team.