Cisco Secure Access incident
Cisco Secure Access – Akamai Domain Access Issues
Cisco Secure Access experienced a minor incident on October 2, 2026 affecting DNS, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 08:14 PM UTC
Customers using Cisco Secure Access might be unable to access some Akamai-hosted domains due to DNSSEC validation failure.Our teams are investigating and working to restore access. We will provide updates as more information becomes available.
- identified Oct 02, 2026, 10:23 PM UTC
We have identified that the issue occurs with domains hosted on Akamai IPv6 name servers that return a DNS response that is larger than 1410 bytes. These responses are being truncated which causes a Servfail response from the Cisco resolvers. We are continuing to work with Akamai to resolve this issue, we have the following proposed workaround. Work Around You can bypass the impacted domains from Cisco DNS. This can be performed with the Domain Management configuration for managed devices (Virtual Appliances and Roaming Clients) and with conditional forwarding rules on local DNS servers externally forwarding to Cisco DNS.
- monitoring Oct 02, 2026, 11:02 PM UTC
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains. The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution. Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
- resolved Oct 09, 2026, 08:42 PM UTC
The issue affecting access to some Akamai-hosted domains through Cisco Secure Access has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.