Cisco Secure Access incident
Cisco Secure Access - Intermittent Remote Access VPN connection failures - US East
Cisco Secure Access experienced a minor incident on October 9, 2026 affecting Remote Access VPN, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 09, 2026, 12:50 AM UTC
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region. Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed. Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Oct 09, 2026, 02:37 AM UTC
The issue affecting Remote Access VPN service in the US East region was resolved as of 00:25 UTC. Service is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.