Cisco Secure Access incident
[Cisco Secure Access] - Intermittent Website Access Issues with Reserved IP
Cisco Secure Access experienced a minor incident on August 17, 2026 affecting Reserved IP, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 01:20 AM UTC
We are currently investigating intermittent Website Access Issue in the Tokyo region for customers who are using Reserved IP only. Customers may experience degradation while browsing websites, and may need to retry/refresh their operation.
- monitoring Aug 17, 2026, 02:16 AM UTC
Mitigation to resolve the issue has been implemented and is being monitored and will provide a final update once the issue is fully resolved.
- resolved Aug 17, 2026, 02:38 AM UTC
The issue affecting Website Access Issue in Tokyo region has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.