Cisco Secure Access incident
[Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions
Cisco Secure Access experienced a major incident on August 15, 2026 affecting Data Loss Prevention and Data Loss Prevention and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 09:30 AM UTC
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers. Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance: Europe (Germany) Europe (Milan) Europe (Stockholm) India (West) India (South) Africa (South Africa) Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- investigating Aug 15, 2026, 09:48 AM UTC
We are continuing to investigate this issue
- monitoring Aug 15, 2026, 02:50 PM UTC
All Cisco services are now fully operational and stable, with ongoing monitoring in place. We are waiting updates from our infrastructure provider.
- monitoring Aug 16, 2026, 04:00 PM UTC
Intermittent connectivity issues have been resolved for the following sites: Europe (Milan) Europe (Stockholm) India (West) India (South) Africa (South Africa) We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.
- monitoring Aug 18, 2026, 01:08 AM UTC
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue. Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time. We are continuing to monitor and will provide more information as it becomes available.
- resolved Aug 19, 2026, 09:06 AM UTC
All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.