Cisco Secure Access incident
Cisco Secure Access - Traffic slowness in Japan region - Japan ( Osaka )
Cisco Secure Access experienced a minor incident on August 5, 2026 affecting Network Tunnel Groups and Policy Enforcement, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 06:47 AM UTC
We are investigating a potential issue with FireWall service affecting customers connecting to the Asia Pacific Osaka Data Center. Customers may experience traffic disruption for services. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Aug 05, 2026, 08:18 AM UTC
We are continuing to monitor the traffic slowness affecting the Japan (Osaka) region. Our engineering team has taken action to improve service performance. Customers should notice improved response times and increased throughput. Our teams continue to investigate the underlying cause to ensure sustained stability. Thank you for your patience as we work to improve your experience.
- resolved Aug 05, 2026, 09:25 AM UTC
The issue affecting traffic performance in the Japan (Osaka) region has been resolved as of 09:18 UTC. All services are now operating normally, with response times and throughput fully restored. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.