Cisco Secure Access incident
Cisco Secure Access- Traffic Disruption and VPN Connection Impact - US (Miami DCv2)
Cisco Secure Access experienced a minor incident on August 4, 2026 affecting Network Tunnel Groups and Remote Access VPN, lasting 8h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 06:11 AM UTC
We are investigating a potential issue with Firewall As As service & RAVPN affecting customers connecting to the US (Virginia) data center. There may be a traffic disruption for Firewall-as-a-Service, and RAVPN VPN connections will be impacted. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Aug 04, 2026, 07:39 AM UTC
We are continuing to investigate traffic disruption affecting Firewall-as-a-Service and RAVPN VPN connections on the Cisco Secure Access platform.
- investigating Aug 04, 2026, 08:44 AM UTC
We are taking the Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
- investigating Aug 04, 2026, 09:34 AM UTC
OOR is completed. Customer traffic is redirected to the nearby Data Center. Our engineering team is actively trying to mitigate the issue
- resolved Aug 04, 2026, 03:05 PM UTC
The issue has been resolved as of 12:18 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.