Cisco Secure Access incident
Cisco Secure Access - Data Loss Prevention Scanning Services Unavailable/Intermittent
Cisco Secure Access experienced a major incident on January 11, 2026 affecting Data Loss Prevention and Data Loss Prevention and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2026, 02:29 PM UTC
We are investigating an issue impacting Data Loss Prevention (DLP) functionality for all regions Any DLP access policies for private firewall traffic, will not be evaluated and may fail open. Our engineering teams are actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Jan 11, 2026, 03:00 PM UTC
We have identified the root cause of the issue affecting DLP access policies for private firewall traffic. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- resolved Jan 11, 2026, 03:31 PM UTC
The issue affecting DLP access policies for private firewall traffic has been resolved as of 15:30 UTC All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.