Cisco Secure Access incident
Cisco Secure Access – Potential Connectivity and Traffic Impact – Riyadh DCv2 (Saudi Arabia)
Cisco Secure Access experienced a minor incident on September 18, 2026 affecting Policy Enforcement, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 03:23 AM UTC
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Sep 18, 2026, 04:17 AM UTC
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia. Remediation efforts are underway. Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
- identified Sep 18, 2026, 05:59 AM UTC
We are taking the affected Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
- resolved Sep 18, 2026, 11:20 AM UTC
The issue affecting the Riyadh DCv2 data center has been resolved, and all affected services have been successfully Back In Rotation. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.