Cisco Secure Access incident

Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)

Minor Resolved View vendor source →

Cisco Secure Access experienced a minor incident on September 17, 2026 affecting Data Loss Prevention and Web Security, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 11:52 PM UTC
Resolved
Sep 18, 2026, 12:07 AM UTC
Duration
15m
Detected by Pingoru
Sep 17, 2026, 11:52 PM UTC

Affected components

Data Loss PreventionWeb Security

Update timeline

  1. investigating Sep 17, 2026, 11:52 PM UTC

    We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection. Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

  2. resolved Sep 18, 2026, 12:07 AM UTC

    This issue has been resolved. Customer traffic is no longer operating in fail-open mode. Thank you for your patience. If you continue to experience issues, please contact Cisco Support.