Cisco Secure Access incident
[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)
Cisco Secure Access experienced a minor incident on September 10, 2026 affecting Network Tunnel Groups and Remote Access VPN and 1 more component, lasting 8h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 04:03 AM UTC
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- identified Sep 10, 2026, 05:47 AM UTC
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
- monitoring Sep 10, 2026, 06:16 AM UTC
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- resolved Sep 10, 2026, 12:24 PM UTC
The connectivity issue affecting the US (Virginia) data center has been fully resolved as of 12:22 UTC. All affected services have been validated and are operating normally. We're Here to Help If you have questions, please visit our Support page or contact your Cisco representative.