Chowly Outage History

We are currently investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are cotinuing investigating an issue impacting COO, RCC, and 3PD (Third-Party Delivery) order integration. Orders originating from third-party delivery partners may be delayed, failing to sync, or not appearing correctly in the system. Our team is actively investigating the root cause. We will provide an update within 30 minutes or as soon as more information is available.

We are currently observing a disruption impacting orders routed through DoorDash. This issue originates from the Doordash platform and is affecting order placement and/or processing for some locations. Based on initial reports, the disruption is widespread and not limited to specific stores. Our team is actively monitoring the situation and will provide updates as more information becomes available. At this time, there is no action required from your end.

We are continuing to investigate this issue.

We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.

We are currently investigating a service disruption that is impacting order flow from third-party ordering partners and COO. Some users may experience delays or failures in order transmission and related services. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We will continue to provide timely updates as more information becomes available.

We are currently investigating an issue with intermittent loading of web ordering and mobile application ordering

We are currently experiencing intermittent disruptions with our POS integration and Online Ordering services, which may impact order flow, reporting, and other operations across our tools. Our teams are actively monitoring the situation and will continue to provide updates.

We’re currently experiencing intermittent latency with our chatbot, powered by Avochato, starting at approximately 8 AM PST. This may cause delays or slower load times when accessing the chat feature. Our team is actively monitoring with Avochato to identify and resolve the issue. We’ll provide updates as more information becomes available. In the meantime, you can reach our Support team directly at 888-628-0823 x 2.

Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

Avochato is actively investigating the issue on their end. We’re monitoring their progress closely and will provide further updates as they become available. In the meantime, if you need immediate assistance, please contact our Support team at 888-628-0823, option 2.

Clover is experiencing some intermittent issues at this time. Clover is currently investigating this issue.

Sqaure POS is currently experiencing a disrupton to multiple Square services. Sqaure team is working to investigate the cause of this disruption and get services back to full functionality. We appreciate your patience. https://www.issquareup.com/united-states

Sqaure team is currently investigates the disruption impacting multiple Square Services.

We are currently aware of an issue affecting the Arrow integration. While we have not observed any errors on our end, we are actively monitoring the situation and investigating further. Based on initial findings, this appears to be a ticket printing issue. We appreciate your patience and cooperation as we work through this. Thank you for your attention to this matter, and we will continue to keep you informed as updates become available.

We have a ticket open with the Spoton team as we are experiencing a high rate of order failures.

We are continuing to investigate this issue.

Square POS is currently experiencing an outage that is affecting checkout on Square Online websites. Sellers are also unable to create or update orders within the Point of Sale system. Please note that this issue is from Square's end and not related to Chowly. Their engineering team is actively working on a resolution. We appreciate your patience during this time. Sqaure status page: https://www.issquareup.com/united-states

We are currently investigating an issue with Uber Eats menu publishing that is impacting several of our locations.