Chowly experienced a minor incident on October 20, 2025 affecting Koala, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Koala
Update timeline
- monitoring Oct 20, 2025, 07:44 PM UTC
We are currently experiencing intermittent disruptions with Koala ordering interface. This may affect diner experience, site navigation, and order flow. The disruption stems from a global outage at Amazon Web Services (AWS), which Koala.io uses for its cloud infrastructure.
- resolved Oct 21, 2025, 12:24 AM UTC
Monitoring is complete - Koala Ordering is fully operational