Chowly experienced a minor incident on October 20, 2025 affecting Koala and Toast, lasting 21h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:09 PM UTC
We are currently experiencing intermittent disruptions with our Toast POS integrations. This may affect order flow, reporting, and other operations that rely on Toast POS connectivity. The disruption stems from a global outage at Amazon Web Services (AWS), which Toast POS uses for its cloud infrastructure. This has temporarily impacted connectivity between Chowly and Toast POS systems.
- identified Oct 20, 2025, 06:39 PM UTC
We are continuing to closely monitor any developments from Toast and AWS and will post an update as soon as additional information becomes available.
- identified Oct 20, 2025, 07:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 07:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 21, 2025, 12:23 AM UTC
Connectivity between Chowly and Toast POS systems has been restored following the earlier AWS outage that impacted communication between platforms. Our teams are continuing to monitor performance closely and will provide further updates if any additional issues arise.
- resolved Oct 21, 2025, 01:18 PM UTC
Toast has confirmed that their systems have returned to normal and recommends completing a few recovery steps to ensure smooth operations: https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Connectivity between Chowly and Toast POS systems has been fully restored following the earlier AWS outage. Our teams are monitoring performance to ensure stability and will provide updates if any further issues arise.