Chowly experienced a notice incident on May 5, 2026 affecting Doordash and Grubhub and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 04:07 PM UTC
We are currently observing a disruption impacting orders routed through DoorDash. This issue originates from the Doordash platform and is affecting order placement and/or processing for some locations. Based on initial reports, the disruption is widespread and not limited to specific stores. Our team is actively monitoring the situation and will provide updates as more information becomes available. At this time, there is no action required from your end.
- investigating May 05, 2026, 04:21 PM UTC
We are continuing to investigate this issue.
- investigating May 05, 2026, 05:13 PM UTC
We are continuing to investigate this issue. Orders are integrating at a high rate into POS but confirmation to third-party partners are degraded.
- monitoring May 05, 2026, 05:42 PM UTC
Order Confirmation has recovered across all platforms and our team will continue to monitor
- resolved May 05, 2026, 07:18 PM UTC
This incident has been resolved.