Checkstep Outage History
Checkstep is up right nowPingoru has recorded 18 incidents for Checkstep: 17 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 2 | 5 of 744 (1%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 3 | 20 of 744 (3%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 64 (0%) |
Incidents, newest first
Minor September 2, 2026 Delays while processing content 1h 8m App
Started Sep 02, 2026, 05:34 PM UTC· resolved Sep 02, 2026, 06:43 PM UTC
- monitoring Sep 02, 2026, 05:34 PM UTC
Dear valued customer, We are currently processing an usual large amount of contents, creating a delay to reflect change made to case in the UI. This delay should disappear during the next hour You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience.
- resolved Sep 02, 2026, 06:43 PM UTC
Processing delay is back to normal
Minor August 14, 2026 Delays in displaying the cases 1h 41m App
Started Aug 14, 2026, 02:23 PM UTC· resolved Aug 14, 2026, 04:05 PM UTC
- identified Aug 14, 2026, 03:08 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 2:15 PM UTC. This incident is currently impacting: • Application user interface Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- resolved Aug 14, 2026, 04:05 PM UTC
All systems are back to normal operation.
Major August 7, 2026 Review API was not accessible 32m API, Website, App
Started Aug 07, 2026, 10:03 AM UTC· resolved Aug 07, 2026, 10:35 AM UTC
- resolved Aug 07, 2026, 10:03 AM UTC
Dear valued customer, We are informing about past issue affecting Checkstep services. Incident Summary: We had partial outage of API services started from [10:03 PM UTC] and fixed on [10:35 PM UTC ]. This incident impacted: • API endpoints under /api/v2/review/ During that period you might received error response with status code 500 from endpoints used to headless access to content cases and headless publishing of moderation decisions. Ingestion of the new contents was not affected. We apologize for the inconvenience.
Minor July 16, 2026 Degradated performance on the moderation UI 16h 49m App
Started Jul 16, 2026, 04:00 PM UTC· resolved Jul 17, 2026, 08:49 AM UTC
- identified Jul 17, 2026, 07:51 AM UTC
Dear valued customer, We are currently investigating an issue affecting the moderation UI. Incident Summary: We have identified a potential service disruption beginning at 6:00 PM UTC the 16th of July. This incident is currently impacting: • Moderation UI Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- monitoring Jul 17, 2026, 07:56 AM UTC
Our database was having more activity than usual. We identified the job causing this activity, it has been paused so the performances should progressively go back to normal
- monitoring Jul 17, 2026, 08:49 AM UTC
Performances are looking fine, we are still closely monitoring during the next hours, thank you for your patience
- resolved Jul 17, 2026, 03:20 PM UTC
Performances have been stable since the fix early in the morning
Minor July 10, 2026 Delays in analysing content 3h API
Started Jul 10, 2026, 12:00 PM UTC· resolved Jul 10, 2026, 03:00 PM UTC
- monitoring Jul 10, 2026, 03:42 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at [12:00 AM UTC]. This incident is currently impacting: • Checkstep App Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- resolved Jul 10, 2026, 03:51 PM UTC
All lagging content are now fully analyzed.
Minor July 6, 2026 Lag while analyzing content 21m App
Started Jul 06, 2026, 04:30 PM UTC· resolved Jul 06, 2026, 04:51 PM UTC
- identified Jul 06, 2026, 04:30 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 4:00 PM UTC. This incident is currently impacting: • App One of our scanning provider (OpenAI) is slower than usual, creating a delay in the processing Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- monitoring Jul 06, 2026, 04:38 PM UTC
p95 response time is back to normal, lag is now getting consumed
- resolved Jul 06, 2026, 04:51 PM UTC
All lagging contents are now fully analyzed
Minor June 9, 2026 Lag in reflecting changes in the moderation UI 1h 19m App
Started Jun 09, 2026, 01:22 PM UTC· resolved Jun 09, 2026, 02:42 PM UTC
- monitoring Jun 09, 2026, 01:22 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep app. Incident Summary: We have identified a potential service disruption beginning at 12:30 PM UTC We are experiencing a lag while processing a large number of events causing a lag of several minutes to show cases information in the UI. Our system scaled up accordingly, but the lag is not fully processed yet/ The API is not impacted by this issue. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue
- resolved Jun 09, 2026, 02:42 PM UTC
All pending events are now processed
Minor May 21, 2026 Lag while analysing content 2h 12m App
Started May 21, 2026, 01:30 PM UTC· resolved May 21, 2026, 03:42 PM UTC
- identified May 21, 2026, 01:59 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 1:30 PM UTC. This incident is currently impacting: • Content scanning Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- identified May 21, 2026, 02:17 PM UTC
One of the scanning provider is slower than usual, we are closely monitoring the situation
- monitoring May 21, 2026, 03:42 PM UTC
All the pending content was processed and there are no more lag. The provider is still slowest than usual, we are measuring and monitoring
- resolved May 21, 2026, 06:08 PM UTC
The latency of the provider is back to normal since a couple of hours
Minor May 1, 2026 Lag on outbound queues 2h 16m API
Started May 01, 2026, 06:28 AM UTC· resolved May 01, 2026, 08:44 AM UTC
- identified May 01, 2026, 06:28 AM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 4:00 AM UTC. This incident is currently impacting: • Webhooks Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- monitoring May 01, 2026, 08:44 AM UTC
The lag has been resolved.
- resolved May 01, 2026, 10:26 AM UTC
All webhooks should be delivered now without additional lag. We are sorry for any inconveniences. Thank you for your patience.
Minor April 16, 2026 Lag in indexing of incoming contents 3h 46m App
Started Apr 16, 2026, 11:28 AM UTC· resolved Apr 16, 2026, 03:14 PM UTC
- identified Apr 16, 2026, 11:28 AM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 10:45 AM UTC. This incident is currently impacting: • Indexing of incoming contents Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- identified Apr 16, 2026, 01:34 PM UTC
We are currently working on a fix to resume the indexing operations as normal pace as soon as possible
- resolved Apr 16, 2026, 03:14 PM UTC
All indexing operations are resumed and working on normal pace. All content updates done meanwhile should be already visible in web application. We are sorry for any inconveniences. Thank you for your patience.
Minor March 18, 2026 Lag in processing author cases 37m API
Started Mar 18, 2026, 01:35 AM UTC· resolved Mar 18, 2026, 02:12 AM UTC
- investigating Mar 18, 2026, 01:35 AM UTC
We experience a growing lag in our internal processing, resulting a delay to show case status in our moderation interface
- resolved Mar 18, 2026, 02:12 AM UTC
All data is now up to date
Minor March 17, 2026 Lag in processing author cases 19m API
Started Mar 17, 2026, 05:08 AM UTC· resolved Mar 17, 2026, 05:27 AM UTC
- investigating Mar 17, 2026, 05:08 AM UTC
We experience some lag in processing pipelines. Our moderation interface could reflect status of cases with a dealy
- resolved Mar 17, 2026, 05:27 AM UTC
All services are back to normal
Minor February 16, 2026 Processing delays 5h 11m App
Started Feb 16, 2026, 11:00 AM UTC· resolved Feb 16, 2026, 04:11 PM UTC
- identified Feb 16, 2026, 03:37 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 12 PM UTC. This incident is currently impacting: • App We observe delay while processing the content cases inside Checkstep system. All API endpoints are working properly. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- monitoring Feb 16, 2026, 03:48 PM UTC
We took corrective measures to reduce the delay, it is almost back to normal, we are monitoring
- resolved Feb 16, 2026, 04:11 PM UTC
Systems are back to normal.
Minor February 2, 2026 Slow ModBot reviews 1h 21m App
Started Feb 02, 2026, 04:00 PM UTC· resolved Feb 02, 2026, 05:21 PM UTC
- identified Feb 02, 2026, 05:03 PM UTC
Dear valued customer, We are currently investigating an issue affecting Checkstep Modbots. Incident Summary: We have identified a slow processing since 4.00 PM UTC. While the modbot is still taking decisions, it takes a longer time than usual. We are investigating the issue. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- monitoring Feb 02, 2026, 05:12 PM UTC
Lag is reducing we are monitoring
- resolved Feb 02, 2026, 05:21 PM UTC
Lag is gone.
Minor January 12, 2026 DNS issues 18m
Started Jan 12, 2026, 01:27 PM UTC· resolved Jan 12, 2026, 01:45 PM UTC
No vendor updates were posted for this incident.
Minor December 17, 2025 High error rate with OpenAI models 27m
Started Dec 17, 2025, 11:40 PM UTC· resolved Dec 18, 2025, 12:07 AM UTC
No vendor updates were posted for this incident.
Critical December 5, 2025 Company website is unavailable 20m
Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 09:33 AM UTC
No vendor updates were posted for this incident.
Major October 24, 2025 503 errors on API 2h 27m
Started Oct 24, 2025, 10:07 AM UTC· resolved Oct 24, 2025, 12:34 PM UTC
No vendor updates were posted for this incident.