Checkstep Outage History

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Checkstep had 17 outages in the last 2 years totaling 3h 33m of downtime — averaging 0.7 incidents per month.

There were 17 Checkstep outages since October 24, 2025 totaling 3h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.checkstep.com

Minor September 2, 2026

Delays while processing content

Detected by Pingoru
Sep 02, 2026, 06:43 PM UTC
Resolved
Sep 02, 2026, 06:43 PM UTC
Duration
—
Affected: App
Timeline · 2 updates
  1. monitoring Sep 02, 2026, 05:34 PM UTC

    Status: Monitoring Dear valued customer, We are currently processing an usual large amount of contents, creating a delay to reflect change made to case in the UI. This delay should disappear during the next hour You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience. Affected components App (Degraded performance)

  2. resolved Sep 02, 2026, 06:43 PM UTC

    Status: Resolved Processing delay is back to normal Affected components App (Operational)

Read the full incident report →

Minor August 14, 2026

Delays in displaying the cases

Detected by Pingoru
Aug 14, 2026, 04:05 PM UTC
Resolved
Aug 14, 2026, 04:05 PM UTC
Duration
—
Affected: App
Timeline · 4 updates
  1. identified Aug 14, 2026, 02:21 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at [Start Time, e.g., 2:15 PM UTC]. This incident is currently impacting: • Application user interface You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

  2. identified Aug 14, 2026, 02:23 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 2:15 PM UTC. This incident is currently impacting: • API endpoints Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  3. identified Aug 14, 2026, 03:08 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 2:15 PM UTC. This incident is currently impacting: • Application user interface Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  4. resolved Aug 14, 2026, 04:05 PM UTC

    Status: Resolved All systems are back to normal operation. Affected components App (Operational)

Read the full incident report →

Minor August 7, 2026

Review API was not accessible

Detected by Pingoru
Aug 07, 2026, 10:03 AM UTC
Resolved
Aug 07, 2026, 10:03 AM UTC
Duration
—
Affected: APIWebsiteApp
Timeline · 1 update
  1. resolved Aug 07, 2026, 10:03 AM UTC

    Status: Resolved Dear valued customer, We are informing about past issue affecting Checkstep services. Incident Summary: We had partial outage of API services started from [10:03 PM UTC] and fixed on [10:35 PM UTC ]. This incident impacted: • API endpoints under /api/v2/review/ During that period you might received error response with status code 500 from endpoints used to headless access to content cases and headless publishing of moderation decisions. Ingestion of the new contents was not affected. We apologize for the inconvenience. Affected components API (Operational) App (Operational) Website (Operational)

Read the full incident report →

Minor July 17, 2026

Degradated performance on the moderation UI

Detected by Pingoru
Jul 17, 2026, 03:20 PM UTC
Resolved
Jul 17, 2026, 03:20 PM UTC
Duration
—
Affected: App
Timeline · 4 updates
  1. identified Jul 17, 2026, 07:51 AM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting the moderation UI. Incident Summary: We have identified a potential service disruption beginning at 6:00 PM UTC the 16th of July. This incident is currently impacting: • Moderation UI Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  2. monitoring Jul 17, 2026, 07:56 AM UTC

    Status: Monitoring Our database was having more activity than usual. We identified the job causing this activity, it has been paused so the performances should progressively go back to normal Affected components App (Degraded performance)

  3. monitoring Jul 17, 2026, 08:49 AM UTC

    Status: Monitoring Performances are looking fine, we are still closely monitoring during the next hours, thank you for your patience Affected components App (Operational)

  4. resolved Jul 17, 2026, 03:20 PM UTC

    Status: Resolved Performances have been stable since the fix early in the morning Affected components App (Operational)

Read the full incident report →

Minor July 10, 2026

Delays in analysing content

Detected by Pingoru
Jul 10, 2026, 03:51 PM UTC
Resolved
Jul 10, 2026, 03:51 PM UTC
Duration
—
Affected: API
Timeline · 2 updates
  1. monitoring Jul 10, 2026, 03:42 PM UTC

    Status: Monitoring Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at [12:00 AM UTC]. This incident is currently impacting: • API endpoints Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components API (Degraded performance)

  2. resolved Jul 10, 2026, 03:51 PM UTC

    Status: Resolved All lagging content are now fully analyzed. Affected components API (Operational)

Read the full incident report →

Minor July 6, 2026

Lag while analyzing content

Detected by Pingoru
Jul 06, 2026, 04:51 PM UTC
Resolved
Jul 06, 2026, 04:51 PM UTC
Duration
—
Affected: App
Timeline · 3 updates
  1. identified Jul 06, 2026, 04:30 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 4:00 PM UTC. This incident is currently impacting: • App One of our scanning provider (OpenAI) is slower than usual, creating a delay in the processing Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  2. monitoring Jul 06, 2026, 04:38 PM UTC

    Status: Monitoring p95 response time is back to normal, lag is now getting consumed Affected components App (Degraded performance)

  3. resolved Jul 06, 2026, 04:51 PM UTC

    Status: Resolved All lagging contents are now fully analyzed Affected components App (Operational)

Read the full incident report →

Minor June 9, 2026

Lag in reflecting changes in the moderation UI

Detected by Pingoru
Jun 09, 2026, 02:42 PM UTC
Resolved
Jun 09, 2026, 02:42 PM UTC
Duration
—
Affected: App
Timeline · 2 updates
  1. monitoring Jun 09, 2026, 01:22 PM UTC

    Status: Monitoring Dear valued customer, We are currently investigating an issue affecting Checkstep app. Incident Summary: We have identified a potential service disruption beginning at 12:30 PM UTC We are experiencing a lag while processing a large number of events causing a lag of several minutes to show cases information in the UI. Our system scaled up accordingly, but the lag is not fully processed yet/ The API is not impacted by this issue. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue Affected components App (Degraded performance)

  2. resolved Jun 09, 2026, 02:42 PM UTC

    Status: Resolved All pending events are now processed Affected components App (Operational)

Read the full incident report →

Minor May 21, 2026

Lag while analysing content

Detected by Pingoru
May 21, 2026, 06:08 PM UTC
Resolved
May 21, 2026, 06:08 PM UTC
Duration
—
Affected: App
Timeline · 4 updates
  1. identified May 21, 2026, 01:59 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 1:30 PM UTC. This incident is currently impacting: • Content scanning Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  2. identified May 21, 2026, 02:17 PM UTC

    Status: Identified One of the scanning provider is slower than usual, we are closely monitoring the situation Affected components App (Degraded performance)

  3. monitoring May 21, 2026, 03:42 PM UTC

    Status: Monitoring All the pending content was processed and there are no more lag. The provider is still slowest than usual, we are measuring and monitoring Affected components App (Operational)

  4. resolved May 21, 2026, 06:08 PM UTC

    Status: Resolved The latency of the provider is back to normal since a couple of hours Affected components App (Operational)

Read the full incident report →

Minor May 1, 2026

Lag on outbound queues

Detected by Pingoru
May 01, 2026, 10:26 AM UTC
Resolved
May 01, 2026, 10:26 AM UTC
Duration
—
Affected: API
Timeline · 3 updates
  1. identified May 01, 2026, 06:28 AM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 4:00 AM UTC. This incident is currently impacting: • Webhooks Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components API (Degraded performance)

  2. monitoring May 01, 2026, 08:44 AM UTC

    Status: Monitoring The lag has been resolved. Affected components API (Operational)

  3. resolved May 01, 2026, 10:26 AM UTC

    Status: Resolved All webhooks should be delivered now without additional lag. We are sorry for any inconveniences. Thank you for your patience. Affected components API (Operational)

Read the full incident report →

Minor April 16, 2026

Lag in indexing of incoming contents

Detected by Pingoru
Apr 16, 2026, 03:14 PM UTC
Resolved
Apr 16, 2026, 03:14 PM UTC
Duration
—
Affected: App
Timeline · 3 updates
  1. identified Apr 16, 2026, 11:28 AM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 10:45 AM UTC. This incident is currently impacting: • Indexing of incoming contents Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  2. identified Apr 16, 2026, 01:34 PM UTC

    Status: Identified We are currently working on a fix to resume the indexing operations as normal pace as soon as possible Affected components App (Degraded performance)

  3. resolved Apr 16, 2026, 03:14 PM UTC

    Status: Resolved All indexing operations are resumed and working on normal pace. All content updates done meanwhile should be already visible in web application. We are sorry for any inconveniences. Thank you for your patience. Affected components App (Operational)

Read the full incident report →

Minor March 18, 2026

Lag in processing author cases

Detected by Pingoru
Mar 18, 2026, 02:12 AM UTC
Resolved
Mar 18, 2026, 02:12 AM UTC
Duration
—
Affected: API
Timeline · 2 updates
  1. investigating Mar 18, 2026, 01:35 AM UTC

    Status: Investigating We experience a growing lag in our internal processing, resulting a delay to show case status in our moderation interface Affected components API (Degraded performance)

  2. resolved Mar 18, 2026, 02:12 AM UTC

    Status: Resolved All data is now up to date Affected components API (Operational)

Read the full incident report →

Minor February 16, 2026

Processing delays

Detected by Pingoru
Feb 16, 2026, 04:11 PM UTC
Resolved
Feb 16, 2026, 04:11 PM UTC
Duration
—
Affected: App
Timeline · 3 updates
  1. identified Feb 16, 2026, 03:37 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 12 PM UTC. This incident is currently impacting: • App We observe delay while processing the content cases inside Checkstep system. All API endpoints are working properly. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  2. monitoring Feb 16, 2026, 03:48 PM UTC

    Status: Monitoring We took corrective measures to reduce the delay, it is almost back to normal, we are monitoring Affected components App (Degraded performance)

  3. resolved Feb 16, 2026, 04:11 PM UTC

    Status: Resolved Systems are back to normal. Affected components App (Operational)

Read the full incident report →

Minor February 2, 2026

Slow ModBot reviews

Detected by Pingoru
Feb 02, 2026, 05:21 PM UTC
Resolved
Feb 02, 2026, 05:21 PM UTC
Duration
—
Affected: App
Timeline · 3 updates
  1. identified Feb 02, 2026, 05:03 PM UTC

    Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep Modbots. Incident Summary: We have identified a slow processing since 4.00 PM UTC. While the modbot is still taking decisions, it takes a longer time than usual. We are investigating the issue. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

  2. monitoring Feb 02, 2026, 05:12 PM UTC

    Status: Monitoring Lag is reducing we are monitoring Affected components App (Degraded performance)

  3. resolved Feb 02, 2026, 05:21 PM UTC

    Status: Resolved Lag is gone. Affected components App (Operational)

Read the full incident report →