Checkstep Outage History

Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 1:30 PM UTC. This incident is currently impacting: • Content scanning Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

Status: Identified One of the scanning provider is slower than usual, we are closely monitoring the situation Affected components App (Degraded performance)

Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 4:00 AM UTC. This incident is currently impacting: • Webhooks Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components API (Degraded performance)

Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 10:45 AM UTC. This incident is currently impacting: • Indexing of incoming contents Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

Status: Identified We are currently working on a fix to resume the indexing operations as normal pace as soon as possible Affected components App (Degraded performance)

Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 12 PM UTC. This incident is currently impacting: • App We observe delay while processing the content cases inside Checkstep system. All API endpoints are working properly. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep Modbots. Incident Summary: We have identified a slow processing since 4.00 PM UTC. While the modbot is still taking decisions, it takes a longer time than usual. We are investigating the issue. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)