Lag in indexing of incoming contents

Update timeline

1. identified Apr 16, 2026, 11:28 AM UTC

   Status: Identified Dear valued customer, We are currently investigating an issue affecting Checkstep services. Incident Summary: We have identified a potential service disruption beginning at 10:45 AM UTC. This incident is currently impacting: • Indexing of incoming contents Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates every 4 hours or as soon as more information becomes available. You can track real-time updates on our status page: 👉 https://status.checkstep.com We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Affected components App (Degraded performance)

2. identified Apr 16, 2026, 01:34 PM UTC

   Status: Identified We are currently working on a fix to resume the indexing operations as normal pace as soon as possible Affected components App (Degraded performance)

3. resolved Apr 16, 2026, 03:14 PM UTC

   Status: Resolved All indexing operations are resumed and working on normal pace. All content updates done meanwhile should be already visible in web application. We are sorry for any inconveniences. Thank you for your patience. Affected components App (Operational)