Chargebee experienced a minor incident on June 12, 2025 affecting Authorize.net, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Authorize.net
Update timeline
- identified Jun 12, 2025, 05:26 AM UTC
We are experiencing refund transaction failures on the Authorize.net gateway for merchants migrated from Spreedly to direct integration. The root cause has been identified, and our team is working on a resolution. Note - Customers who onboarded directly on Authorize.net (not migrated from Spreedly) are not impacted.
- identified Jun 12, 2025, 08:43 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 12, 2025, 09:58 AM UTC
This incident has been resolved.