Chargebee incident

API Service Degradation

Minor Resolved View vendor source →

Chargebee experienced a minor incident on December 3, 2025 affecting API (US), lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 06:24 PM UTC
Resolved
Dec 03, 2025, 08:01 PM UTC
Duration
1h 37m
Detected by Pingoru
Dec 03, 2025, 06:24 PM UTC

Affected components

API (US)

Update timeline

  1. identified Dec 03, 2025, 06:24 PM UTC

    We experienced a brief interruption to our API service due to an internal server issue, and we are analysing the impact.

  2. monitoring Dec 03, 2025, 07:33 PM UTC

    API timeouts were observed in the US region during two intervals: 17:44–17:54 UTC and 18:00–18:02 UTC. The services have fully recovered, and we are continuing to monitor system reliability.

  3. resolved Dec 03, 2025, 08:01 PM UTC

    We have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused.