Chargebee incident

API Service Degradation

Minor Resolved View vendor source →

Chargebee experienced a minor incident on December 4, 2025 affecting API (US), lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 04:51 AM UTC
Resolved
Dec 04, 2025, 04:51 AM UTC
Duration
—
Detected by Pingoru
Dec 04, 2025, 04:51 AM UTC

Affected components

API (US)

Update timeline

  1. resolved Dec 04, 2025, 04:51 AM UTC

    Between 01:30 to 02:54 UTC, a few customers in the US region experienced intermittent app latency and API timeouts due to an underlying issue with the AWS platform. Service has since stabilized. We will work with the service provider on a long-term fix. We are also implementing additional redundancy internally to mitigate and prevent similar disruptions.