Chargebee experienced a minor incident on December 10, 2025 affecting API (US) and API (EU) and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 10, 2025, 04:08 AM UTC
We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.
- monitoring Dec 10, 2025, 06:14 AM UTC
Between 02:00 and 05:40 UTC, we experienced elevated error rates and increased latencies across all regions. During this period, customers may have encountered 5XX errors and slower response times when making API calls. The underlying issue has been resolved by AWS, and all services have fully recovered. We will continue to monitor the platform to ensure ongoing stability.
- resolved Dec 10, 2025, 06:21 AM UTC
This incident has been resolved.