Chargebee experienced a minor incident on March 10, 2025 affecting Avalara, lasting 16h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 10, 2025, 10:22 AM UTC
We are currently investigating an issue affecting the syncing of invoices and credit notes to Avalara for some customers. Our team has identified that the failure is due to validation errors. We are working to resolve this and will provide updates as we make progress. Please note that there is no impact on any newly created invoices and credit notes, and they are syncing as expected.
- identified Mar 10, 2025, 11:57 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 10, 2025, 04:04 PM UTC
We are in the process of deploying a fix to sandbox environments.
- identified Mar 10, 2025, 05:17 PM UTC
A fix has been deployed to sandbox environments, and we are monitoring the results. Once validated, we will proceed with deployment to production and reattempt syncing previously failed invoices and credit notes.
- resolved Mar 11, 2025, 02:51 AM UTC
A fix was successfully deployed, and all affected invoices and credit notes have been re-synced. The issue was fully resolved as of 10:36 PM UTC on Monday.