Chargebee experienced a minor incident on March 21, 2025 affecting API (EU), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
API (EU)
Update timeline
- resolved Mar 21, 2025, 09:40 AM UTC
Between 08:52 and 09:14 UTC, an AWS RDS failover caused intermittent 5xx errors, impacting in-app purchases for omnichannel merchants. While the failover itself was completed within 40 seconds, our application continued to experience errors for an extended period. We performed a full server restart, after which the system returned to normal. We apologize for any disruption this may have caused