Chargebee experienced a minor incident on April 21, 2025 affecting Adyen, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2025, 05:29 PM UTC
We have identified an external issue affecting the Adyen services in Europe since 19:09 CEST. Adyen's team is working on resolving the issue. For more details, please visit - https://status.adyen.com/incident-history#2025
- identified Apr 21, 2025, 05:35 PM UTC
Adyen has confirmed they are currently experiencing a DDoS attack targeting their EU endpoints. Mitigation measures have been initiated across their EU data centres. As a result, customers connecting to Adyen’s EU endpoints may encounter increased error rates and slower response times. For real-time updates: https://status.adyen.com/incident-history#2025
- identified Apr 21, 2025, 05:45 PM UTC
Adyen continues to experience degraded performance for payment processing through its EU endpoints. Additional services hosted in their EU data centres are also impacted, including: Access to the Customer Area Onboarding Services Transfer API Adyen has observed early signs of recovery starting at 19:35 CEST and continues to work on full service restoration. Real-time Updates: https://status.adyen.com/incident-history#2025
- monitoring Apr 21, 2025, 06:11 PM UTC
Adyen has confirmed that payment processing in the EU has fully recovered as of 19:39 CET. Adyen is continuing to monitor system performance to ensure stability. Real-time updates: https://status.adyen.com/incident-history#2025
- resolved Apr 21, 2025, 06:41 PM UTC
This incident has been resolved.