Chargebee experienced a minor incident on May 14, 2025 affecting Customer Portal, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- identified May 14, 2025, 06:44 AM UTC
Some Chargebee Retention customers are experiencing login issues. Our team is investigating the cause and working on a permanent resolution. Will provide updates as soon as we have more information.
- monitoring May 14, 2025, 03:04 PM UTC
A temporary fix has been implemented by resetting account settings. We are monitoring the temporary fix to ensure stability.
- resolved May 15, 2025, 06:58 AM UTC
This incident has been resolved.