Channel.io incident

Temporary issue detected with Customer Support (Inbox)

Notice Resolved View vendor source →

Channel.io experienced a notice incident on January 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 09:02 AM UTC
Resolved
Jan 04, 2026, 05:30 PM UTC
Duration
—
Detected by Pingoru
Jan 05, 2026, 09:02 AM UTC

Update timeline

  1. resolved Jan 05, 2026, 09:02 AM UTC

    We identified a temporary issue affecting the Inbox and would like to share an update. The issue has now been fully resolved, and the service is operating normally. We apologize for any inconvenience caused. Incident Time: January 5, 2026, 14:26 – 14:53 (KST) Affected Scope: The following issues occurred on some channels • Inbox badge not displaying correctly • Inbox search unavailable • Inbox-related statistics and analytics dashboards unavailable Cause: Server overload Resolution: Additional server capacity was deployed