Channel.io incident

Temporary issue detected with AI ALF feature

Major Resolved View vendor source →

Channel.io experienced a major incident on January 5, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 01:24 AM UTC
Resolved
Jan 05, 2026, 02:21 AM UTC
Duration
57m
Detected by Pingoru
Jan 05, 2026, 01:24 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Jan 05, 2026, 01:24 AM UTC

    Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. Incident Time: January 5, 2026, 10:07 – 10:42 (KST) Affected Scope: All Front ALF–related services were affected, including • ALF responses • Configuration changes Cause: Database load on the ALF server, along with missing connection and request-related configurations Resolution: Server restart and resource upgrade

  2. resolved Jan 05, 2026, 02:21 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.