Channel.io incident

Temporary issue detected with AI ALF feature

Notice Resolved View vendor source →

Channel.io experienced a notice incident on January 6, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 04:30 PM UTC
Resolved
Jan 06, 2026, 04:30 PM UTC
Duration
—
Detected by Pingoru
Jan 06, 2026, 04:30 PM UTC

Update timeline

  1. resolved Jan 07, 2026, 12:33 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2025. 01. 06 22:30 ~ 2025. 01. 07 01:30 (KST) -Affected Scope: Error messages were delivered instead of responses for some customers' ALF. -Cause: Server outage on the side of the external LLM provider (OpenAI Azure). -Resolution: Switched to a different LLM provider using the same model.