Channel.io incident

Temporary issue detected with Phone feature

Minor Resolved View vendor source →

Channel.io experienced a minor incident on January 13, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 05:51 AM UTC
Resolved
Jan 13, 2026, 12:06 PM UTC
Duration
6h 14m
Detected by Pingoru
Jan 13, 2026, 05:51 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Jan 13, 2026, 05:51 AM UTC

    Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. resolved Jan 13, 2026, 03:12 PM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.