Channel.io incident

Temporary issue detected with Customer Support (Inbox)

Minor Resolved View vendor source →

Channel.io experienced a minor incident on January 15, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 05:34 AM UTC
Resolved
Jan 15, 2026, 06:00 AM UTC
Duration
26m
Detected by Pingoru
Jan 15, 2026, 05:34 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Jan 15, 2026, 05:34 AM UTC

    Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. resolved Jan 16, 2026, 01:22 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.