Channel.io experienced a notice incident on January 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 29, 2026, 11:10 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 01. 29 19:31 ~ 2026. 01. 29 19:46 (KST) - Affected Scope: Users with their account language set to 'Japanese' were unable to access the Desk. - Resolution: Rolled back the deployment that caused the issue. - Measures to Prevent Recurrence: Automate translation deployment during Web Desk deployment and add defensive logic for cases where translations are missing.