Channel.io experienced a notice incident on January 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 29, 2026, 12:49 PM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 01. 29 19:05 ~ 2026. 01. 29 21:10 (KST) - Affected Scope: For customers using mobile SDK versions earlier than 12.0.0, workflows were not triggered when starting a 'new chat' via the mobile app (unable to start new inquiries). - Cause: During the removal of legacy Support Bot-related code, the API called during mobile workflow execution was inadvertently affected. - Resolution: Rolled back the deleted legacy API.