Channel.io incident
Temporary issue detected with Phone feature
Update timeline
- resolved Feb 24, 2026, 07:34 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2026. 02. 24 15:26 ~ 2026. 02. 24 16:30 (KST) -Affected Scope: VoiceALF calls in channels using Olivia and Sakura voices. -Cause: Usage limit exceeded by the ALF voice provider. -Resolution: Adjusted the usage limit of the ALF voice provider. -Measures to Prevent Recurrence: Separate ALF voice usage limits and implement logic to switch to voices from other providers if a specific provider encounters an issue.
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