Temporary issue detected with AI ALF feature

Update timeline

1. investigating Mar 03, 2026, 08:04 AM UTC

   Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. investigating Mar 03, 2026, 08:12 AM UTC

   We are continuing to investigate this issue.

3. resolved Mar 03, 2026, 09:02 AM UTC

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. 1) - Incident Time: March 3, 2026 13:20 ~ March 3, 2026 15:22 (KST) - Affected Scope: ALF knowledge-based responses - Cause: Temporary resource shortage due to increased Gemini API usage - Resolution: Temporarily increased the allocated resource quota - Measures to Prevent Recurrence: Mitigate resource shortages by splitting API calls to distribute load 2) - Incident Time: March 3, 2026 16:46 ~ March 3, 2026 17:22 (KST) - Affected Scope: ALF response generation - Cause: Delay in reflecting stabilization improvements applied to ALF - Resolution: Switched to an alternative available AI platform - Measures to Prevent Recurrence: Apply redundancy mechanisms earlier to ensure uninterrupted service in case of ALF-related issues