Channel.io incident
Temporary issue detected with AI ALF feature
Channel.io experienced a major incident on March 3, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 08:04 AM UTC
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- investigating Mar 03, 2026, 08:12 AM UTC
We are continuing to investigate this issue.
- resolved Mar 03, 2026, 09:02 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. 1) - Incident Time: March 3, 2026 13:20 ~ March 3, 2026 15:22 (KST) - Affected Scope: ALF knowledge-based responses - Cause: Temporary resource shortage due to increased Gemini API usage - Resolution: Temporarily increased the allocated resource quota - Measures to Prevent Recurrence: Mitigate resource shortages by splitting API calls to distribute load 2) - Incident Time: March 3, 2026 16:46 ~ March 3, 2026 17:22 (KST) - Affected Scope: ALF response generation - Cause: Delay in reflecting stabilization improvements applied to ALF - Resolution: Switched to an alternative available AI platform - Measures to Prevent Recurrence: Apply redundancy mechanisms earlier to ensure uninterrupted service in case of ALF-related issues