Channel.io incident

Temporary issue detected with AI ALF feature

Notice Resolved View vendor source →

Channel.io experienced a notice incident on March 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 05:00 AM UTC
Resolved
Mar 18, 2026, 05:00 AM UTC
Duration
—
Detected by Pingoru
Mar 18, 2026, 05:00 AM UTC

Update timeline

  1. resolved Mar 24, 2026, 12:39 AM UTC

    Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2026. 03. 18 14:00 ~ 2026. 03. 23 16:00 (KST) -Affected Scope: ALF providing inaccurate responses due to failure to correctly reference linked knowledge. -Cause: An issue where certain reference information was missing in the RAG (Retrieval-Augmented Generation) logic. -Resolution: Emergency fix and deployment completed after identifying the cause; service has been restored to normal.