Channel.io incident
Temporary issue detected with AI ALF feature
Affected components
Update timeline
- investigating Apr 08, 2026, 06:24 AM UTC
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- investigating Apr 08, 2026, 06:24 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 08, 2026, 06:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 07:00 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 04. 08 15:10 ~ 2026. 04. 08 15:25 (KST) - Affected Scope: Some channels using a specific LLM model (Claude) for ALF responses (List of channels attached below). - Cause: Service error (overload) from the provider of the specific LLM model. - Resolution: Switched to using a different LLM model for generating responses. - Measures to Prevent Recurrence: Plan to reduce the time required to switch LLM models in the event of a service error from the LLM provider.
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