Channel.io incident

Issue detected with Channel Talk system

Major Resolved View vendor source →

Channel.io experienced a major incident on May 18, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:32 AM UTC
Resolved
May 18, 2026, 02:37 AM UTC
Duration
1h 5m
Detected by Pingoru
May 18, 2026, 01:32 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating May 18, 2026, 01:32 AM UTC

    Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. monitoring May 18, 2026, 02:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 02:37 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.