Channel.io incident
Temporary issue detected with AI ALF feature
Affected components
Update timeline
- investigating Apr 20, 2026, 02:11 AM UTC
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- resolved Apr 20, 2026, 02:36 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes) - Affected Scope: All channels 1) Some real-time chat responses were delayed compared to usual 2) The ALF Preview feature was temporarily not functioning properly - Cause: A temporary disruption occurred in some servers supporting the system under specific conditions - Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence. All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.
Looking to track Channel.io downtime and outages?
Pingoru polls Channel.io's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Channel.io reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Channel.io alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required