Channel.io incident

Temporary issue detected with AI ALF feature

Channel.io experienced a major incident on April 20, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started: Apr 20, 2026, 02:11 AM UTC
Resolved: Apr 20, 2026, 02:36 AM UTC
Duration: 25m
Detected by Pingoru: Apr 20, 2026, 02:11 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Apr 20, 2026, 02:11 AM UTC

Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Apr 20, 2026, 02:36 AM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43 minutes) - Affected Scope: All channels 1) Some real-time chat responses were delayed compared to usual 2) The ALF Preview feature was temporarily not functioning properly - Cause: A temporary disruption occurred in some servers supporting the system under specific conditions - Resolution: Completed emergency server inspection and restoration. Preventive measures have been implemented to avoid recurrence. All systems have been fully restored to normal operation following the emergency inspection. We will continue to strengthen monitoring to prevent similar issues from occurring again.