ChangeNOW incident

We've been experiencing issues with recognizing deposits in HOOD network

ChangeNOW experienced a minor incident on August 26, 2026 affecting Cash Cat (CASHCATHOOD) and Ethereum (Robinhood) (ETHHOOD), lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started: Aug 26, 2026, 10:42 AM UTC
Resolved: Aug 26, 2026, 12:02 PM UTC
Duration: 1h 19m
Detected by Pingoru: Aug 26, 2026, 10:42 AM UTC

Affected components

Cash Cat (CASHCATHOOD)Ethereum (Robinhood) (ETHHOOD)

Update timeline

investigating Aug 26, 2026, 10:42 AM UTC

Hello! Since 10:25 UTC, we've been experiencing issues with recognizing deposits in HOOD network. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible.
investigating Aug 26, 2026, 11:31 AM UTC

Hey! Today, between 10:25 and 11:20 UTC, we had some issues with recognizing HOOD and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
resolved Aug 26, 2026, 12:02 PM UTC

This incident has been resolved.