ChangeNOW incident

We've been experiencing issues with recognizing SUI deposits

ChangeNOW experienced a minor incident on June 25, 2026 affecting Sui (SUI), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started: Jun 25, 2026, 03:22 PM UTC
Resolved: Jun 25, 2026, 04:35 PM UTC
Duration: 1h 13m
Detected by Pingoru: Jun 25, 2026, 03:22 PM UTC

Affected components

Sui (SUI)

Update timeline

investigating Jun 25, 2026, 03:22 PM UTC

Hello! Since 14:20 UTC, we've been experiencing issues with recognizing SUI deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
resolved Jun 25, 2026, 04:35 PM UTC

Hey! As you might remember, today, between 14:20 and 16:30 UTC, we had some issues with recognizing SUI deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!